New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301808 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2014
201301822 Scottish Borders Council handling of application (complaints by opponents) Some upheld, no recommendations April 2014
201301912 Business Stream incorrect billing Not upheld, no recommendations April 2014
201301943 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, no recommendations April 2014
201302076 Dumfries and Galloway Council anti-social behaviour Not upheld, no recommendations April 2014
201302135 Orkney Islands Council aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 Not upheld, no recommendations April 2014
201302144 Fife Council terminations of tenancy Not upheld, no recommendations April 2014
201302161 Aberdeenshire Council handling of application (complaints by opponents) Upheld, recommendations April 2014
201302324 Dumfries and Galloway Council policy/administration April 2014
201302406 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2014