New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302839 Scottish Government D-G Planning and Environmental Appeals policy/administration Upheld, no recommendations April 2014
201303020 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations April 2014
201303065 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations April 2014
201303221 Scottish Prison Service policy/administration Not upheld, no recommendations April 2014
201303293 Clackmannanshire Council neighbour disputes and antisocial behaviour Resolved, no recommendations April 2014
201303383 West Dunbartonshire Council policy/administration Not upheld, recommendations April 2014
201303449 Scottish Children's Reporter Administration complaints handling Upheld, recommendations April 2014
201303566 Scottish Prison Service complaints handling Not upheld, no recommendations April 2014
201303595 A Medical Practice in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2014
201303867 Business Stream incorrect billing Not upheld, recommendations April 2014