New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300499 | Argyll and Bute Council | handling of application (complaints by applicants) | Some upheld, recommendations | March 2014 |
| 201300521 | East Renfrewshire Council | building standards | Not upheld, no recommendations | March 2014 |
| 201300547 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201300550 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2014 |
| 201300603 | Scottish Prison Service | complaints handling | No decision reached | March 2014 |
| 201300910 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201300965 | Falkirk Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | March 2014 |
| 201301063 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201301190 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201301250 | Scottish Borders Council | rights of way and public footpaths | Not upheld, no recommendations | March 2014 |