New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302325 | Scottish Borders Council | complaints handling | Some upheld, recommendations | March 2014 |
| 201302355 | University of Abertay Dundee | academic appeal/exam results/degree classification | Not upheld, no recommendations | March 2014 |
| 201302415 | Scottish Water | sewer flooding - external | Some upheld, recommendations | March 2014 |
| 201302453 | A Council | policy/administration | Upheld, recommendations | March 2014 |
| 201302493 | Fife NHS Board | clinical treatment / diagnosis | March 2014 | |
| 201302512 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201302534 | Business Stream | incorrect billing | Not upheld, no recommendations | March 2014 |
| 201302648 | Scottish Ambulance Service | appliances, equipment & premises | Upheld, recommendations | March 2014 |
| 201302723 | A Medical Practice in the Grampian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201302758 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |