New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204215 | Dunedin Canmore Housing Ltd | repairs and maintenance | Some upheld, action taken by body to remedy, recommendations | February 2014 |
| 201204216 | Dunedin Canmore Housing Ltd | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | February 2014 |
| 201204363 | Business Stream | debt recovery / payment fees | Not upheld, recommendations | February 2014 |
| 201204438 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | February 2014 |
| 201204507 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | February 2014 |
| 201204511 | Business Stream | charging method / calculation | Upheld, recommendations | February 2014 |
| 201204561 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | February 2014 |
| 201204877 | Orkney NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2014 |
| 201204938 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2014 |
| 201205004 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | February 2014 |