New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300409 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | February 2014 |
| 201300527 | Scottish Prison Service | sentence planning | Upheld, recommendations | February 2014 |
| 201300592 | Scottish Prison Service | use of restraints | Some upheld, recommendations | February 2014 |
| 201300633 | Melville Housing Association Ltd | right to buy | Upheld, recommendations | February 2014 |
| 201300658 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201300781 | The Highland Council | homeless person issues | Not upheld, recommendations | February 2014 |
| 201300938 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301023 | The Moray Council | terminations of tenancy | Upheld, recommendations | February 2014 |
| 201301024 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | February 2014 |
| 201301026 | Shire Housing Association Ltd | improvements and renovation | Not upheld, no recommendations | February 2014 |