New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301043 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | February 2014 |
| 201301078 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301094 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301095 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301159 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301205 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | February 2014 |
| 201301254 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | February 2014 |
| 201301309 | Forth Valley NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | February 2014 |
| 201301487 | Business Stream | charging method / calculation | Some upheld, recommendations | February 2014 |
| 201301491 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2014 |