-
Case ref:201100427
-
Date:August 2011
-
Body:Waterwatch Scotland
-
Sector:Scottish Government and Devolved Administration
-
Outcome:Not upheld, no recommendations
-
Subject:Complaints handling
Summary
Miss C complained about Waterwatch Scotland's handling of her complaint to them about Scottish Water. We did not uphold the complaint because it was clear that Waterwatch Scotland had done a thorough investigation, considered the issues and sent Miss C helpful, detailed replies. These included detailed explanations about the law, about the separation of legal responsibility between Scottish Water's part of the system and a property owner's part of the system, and about the words used to describe the different parts of the system.