New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202207008 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202209336 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Admission / discharge / transfer procedures | Some upheld, recommendations | March 2025 |
| 202210585 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2025 |
| 202300133 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202302639 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | March 2025 |
| 202303295 | Scottish Prison Service | Personal property | Upheld, recommendations | March 2025 |
| 202303631 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202304148 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202304348 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202304800 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |