Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201003994

  • Case ref:
    201003994
  • Date:
    June 2011
  • Body:
    Aberdeen City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    development plans: objection to proposals; inaccurate report

Summary
Mr C was a member of a group concerned about plans to develop the Union Terrace Gardens area in Aberdeen. He complained about a report ‘Aberdeen City Centre – Developing a vision for the future’. He said that this was provided to councillors at a meeting where they took decisions about the proposals and was flawed. He was concerned that the report was biased towards supporting the City Square Project, and that references to the outcome of the public consultation about it were inaccurate. He gave specific examples of what he considered to be bias and inaccuracy.

After reading the report and the data used to inform it, we found that it generally
represented the position reasonably. We also noted that the detailed data behind the report, which provided the full details of responses to the public consultation, meant that the councillors concerned had access to all the relevant information in making their decisions.

Updated: March 13, 2018