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Case ref:201407030
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Date:June 2015
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Body:Glasgow City Council
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Sector:Local Government
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Outcome:Not upheld, no recommendations
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Subject:Complaints handling (incl Social Work complaints procedures)
Summary
Mrs C complained that a close family friend she took along to an independently chaired complaint meeting was not allowed to speak on Mrs C's behalf or ask questions. We found that Mrs C had been asked in advance whether she was bringing a representative and that she told the council she would only be bringing somebody to support her but not represent her. Therefore, we found that the council had acted reasonably.