Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Report 201507963

  • Case ref:
    201507963
  • Date:
    July 2016
  • Body:
    Cairn Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C disputed that he had access to heating during the period between a repair being reported to the housing association and the repair taking place. We found that heating was available during this time and so we did not uphold the complaint.

Updated: March 13, 2018