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Decision Report 201602008

  • Case ref:
    201602008
  • Date:
    April 2017
  • Body:
    Argyll Community Housing Association
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Mr C complained on behalf of his mother (Mrs A) that the housing association failed to take reasonable action to address the anti-social behaviour of Mrs A's neighbour. Mr C said that as a consequence Mrs A been left distressed and upset.

We found that in dealing with Mrs A's case, the association had followed their own policies and the advice of their solicitors. A legal process was entered and this was lengthy. However, as this was not within the control of the association, we did not uphold Mr C's complaint.

Updated: March 13, 2018