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Case ref:201507816
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Date:January 2017
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Body:Crown Office and Procurator Fiscal Service
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Sector:Scottish Government and Devolved Administration
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Outcome:Not upheld, no recommendations
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Subject:communication staff attitude and confidentiality
Summary
Ms C was involved with a court case that was not continued by the Crown Office and Procurator Fiscal Service (COPFS), and complained about this to them. Ms C then complained to us that COPFS ignored her phone calls and that their communication with her was unreasonable, specifically that two letters from COPFS were contradictory.
We found that Ms C had not complained to COPFS about all of the matters she brought to us. We also found that COPFS no longer had recordings of phone calls as they were kept for a limited time. In addition, it was not within our jurisdiction to determine whether COPFS' letters were or were not accurate as a matter of law and, therefore, we could not determine whether they were contradictory in that respect. In the circumstances, we could not reach findings on Ms C's complaints and we could not uphold them.