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Case ref:201700286
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Date:May 2018
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Body:The Robert Gordon University
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Sector:Universities
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Outcome:Some upheld, no recommendations
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Subject:academic appeal / exam results / degree classification
Summary
Ms C complained that the university did not provide reasonable feedback following the re-examination of her thesis, provided inaccurate information about the timescales for submitting an appeal, did not process her appeal properly and provided her with inaccurate information about visa matters.
We found that the university provided Ms C with inaccurate information about timescales for submitting her appeal. Therefore, we upheld this aspect of Ms C's complaint. However, we did not make any recommendations as the university acknowledged this failure and apologised. The appeals procedure has also changed since Ms C's appeal.
We found that the feedback provided to Ms C after the re-examination of her thesis was reasonable and that her appeal was processed properly. Therefore, we did not upheld these complaints.
Finally, we found that Ms C had been given the wrong advice about visa matters at certain points, however there was also evidence that information provided to Ms C was on the basis of information from the Home Office, which the university were obliged to accept and pass on. On balance, we did not uphold this aspect of Ms C's complaint.