Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201911284

  • Case ref:
    201911284
  • Date:
    November 2020
  • Body:
    A Medical Practice in the Fife NHS Board area
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

C complained to the practice about their failure to diagnose that they were at risk of suffering a heart attack when they attended the practice on two occasions. The GPs had diagnosed a chest infection; however, C’s condition deteriorated and they were admitted to hospital where it was discovered they had suffered a heart attack. C felt that the GPs should have diagnosed their heart condition sooner and that if they had then their heart would not have been so damaged.

We took independent advice from a GP. We found that the GPs involved in C’s care carried out appropriate assessments and that the symptoms which C presented with were not indicative of cardiac problems. We did not uphold the complaint.

Updated: November 18, 2020