Investigation Report 200501495

Lothian NHS Board - complaint was against the Lothian NHS Board (the Board) from Mr C, an advocacy worker, on behalf of a client, Ms A. The complaint concerned her allegation that, on attending Accident and Emergency of the Royal Infirmary of Edinburgh on 5 July 2005, she was refused treatment because her name was on a Frequent Attenders’ File. Mr C complained that his client was unaware that she was categorised in such a way and she denied that she was uncommunicative as the Board alleged. His client considered she was owed an apology.