Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 202207986 | Greater Glasgow and Clyde NHS Board - Acute Services Division | February 2025 | View PDF |
| 202300512 | Lanarkshire NHS Board | February 2025 | View PDF |
| 202111459 | Lothian NHS Board - Acute Division | January 2025 | View PDF |
| 202100979 | Lanarkshire NHS Board | June 2024 | View PDF |
| 202209575 | Lothian NHS Board - Acute Division | May 2024 | View PDF |
| 202105840 | Fife NHS Board | December 2023 | View PDF |
| 202200588 | Ayrshire and Arran NHS Board | August 2023 | View PDF |
| 202202065 | Forth Valley NHS Board | August 2023 | View PDF |
| 202100560 | A Medical Practice in the Lanarkshire NHS Board area | May 2023 | View PDF |
| 202101928 | A Medical Practice in the Ayrshire and Arran NHS Board area | May 2023 | View PDF |