Investigation Report 200500400

Complaint about Orkney NHS Board - complaint from a woman (referred to in this report as Mrs C) about the procedures followed by staff at Balfour Hospital, Kirkwall, (the hospital), following an admission on 31 July 2004. My investigation found that there were failures in the treatment which Mrs C received. In light of these findings, the Ombudsman recommends that Orkney NHS Board (the Board) reviews its Clinical Governance and Risk Management arrangements and reviews its policies concerning the use of wheelchair equipment by patients.