Overview
The complainant (Mr C) was concerned that he had not been given help to redecorate his Housing Association owned flat, despite his disability and their policy that disabled tenants should be offered help.
Specific complaint and conclusion
The complaint from Mr C which I have investigated is that Mr C was not given help with redecoration costs to which he was entitled as a result of his disability (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Housing Association:
- (i) apologise to Mr C for failing to inform him that he may have been able to ask for the Housing Association to carry out the decoration works required in the bathroom, for which he had been given a decoration allowance; and
- (ii) ensure tenants in receipt of a decoration allowance are aware that there may be additional help available with undertaking the decoration itself.
The Housing Association have accepted the recommendations and will act on them accordingly.