Overview
The complainant (Mrs C) considered she had to leave her former Council tenancy and sought advice from a housing officer. She said she was advised that if she gave up the tenancy and moved in with her parents she would be re-housed within six months. An offer of re-housing was not made and Mrs C complained to this office that she had been misled.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mrs C was misled into giving up her tenancy on the basis that she would be re-housed within six months (not upheld); and
- (b) the Council supplied conflicting information which led her to believe that she had been overlooked for re-housing (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make. However, she expresses the hope that, given Mrs C's difficult current housing circumstances, the Council continue to assist her toward being re-housed at an early date.