Investigation Report 200401921

  • Report no:
    200401921
  • Date:
    October 2006
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) complained that South Lanarkshire Council (the Council) failed to enforce a planning condition that would have provided him with access to the rear of his property and failed to explain why; that the Council failed to progress alternative arrangements; and failed to respond effectively to his complaint.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

  • (a)  failed to enforce a planning condition (not upheld);
  • (b)  failed to provide appropriate explanations (upheld);
  • (c)  failed to progress alternative arrangements (not upheld); and
  • (d)  failed to respond appropriately to a complaint (upheld).

Redress and recommendations

The Ombudsman recommends that the Council:

  • (i)  apologise to Mr C for their failures; and
  • (ii)  review their procedures to ensure that complaints are dealt with through the complaints process and that staff are reminded of the need to ensure accuracy in replies.

Updated: December 11, 2018