Investigation Report 200402258 200501168

In May 2005 the Ombudsman accepted a complaint from a prisoner (Mr C) against the Scottish Prison Service (SPS) about his dissatisfaction with their handling of his application to transfer to an open prison. In a subsequent complaint against the SPS, Mr C complained of delay and other administrative shortcomings in the handling of his compassionate visit application by HMP Peterhead and HMP Dumfries. Both complaints were handled together and the combined investigation is the subject of this report.