In May 2005 the Ombudsman accepted a complaint from a prisoner (Mr C) against the Scottish Prison Service (SPS) about his dissatisfaction with their handling of his application to transfer to an open prison. In a subsequent complaint against the SPS, Mr C complained of delay and other administrative shortcomings in the handling of his compassionate visit application by HMP Peterhead and HMP Dumfries. Both complaints were handled together and the combined investigation is the subject of this report.
Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200402258 200501168
Updated: December 11, 2018