Overview
The complainant, Ms C, complained that her client, Mr A, was treated unfairly in the way his Council Tax arrears were pursued.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) it was not reasonable to pursue Mr A's Council Tax arrears after six years without notification (not upheld); and
- (b) the Council failed to link Mr A's old account to his new one, thus making it difficult to pursue his arrears (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make in this case.