Overview
The complainant (Ms C) raised a number of concerns about clinical treatment and delays in appointments and results.
Specific complaints and conclusions
The complaints which have been investigated are that Greater Glasgow and Clyde NHS Board (the Board) failed to:
- (a) perform the correct biopsy in the first instance (upheld);
- (b) arrange timely follow-up (upheld); and
- (c) report biopsy results in a timely manner (upheld).
Redress and recommendations
The Ombudsman recommends that the Board make a written apology to Ms C for all the identified failures.
The Board have accepted the recommendation and will act on it accordingly.