Overview
The complainant (Mr C) raised concerns about how Stirling Council (the Council) had handled his reports about the condition of windows in his council flat.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) failed to take appropriate steps to ensure that Mr C's windows are in a good state of repair (not upheld);
- (b) failed to check on the adequacy of repairs carried out in February 2006 (upheld); and
- (c) failed to accept the advice of a window contractor that the windows in Mr C's flat should be replaced and upgraded (not upheld).
Redress and recommendations
The Ombudsman recommends that the Council apologise to Mr C for their failing with regard to inspection.