We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Overview
The complainant, Mr C, alleged that between August and December 2005, his painful shoulder was not diagnosed or treated properly.
Specific complaint and conclusion
The complaint which has been investigated is that Mr C's painful shoulder was not diagnosed or treated properly (not upheld)
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018