Overview
An MSP complained on behalf of his constituent, Mrs C, after she had been informed by The City of Edinburgh Council (the Council) that she could not hold both a card which gave her subsidised taxi transport and a card for the national concessionary bus pass scheme.
Specific complaint and conclusion
The complaint which has been investigated is that the Council would not allow Mrs C to have a local taxicard if she also held a national concessionary bus pass (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.