Overview
The complainant (Mrs C) raised concerns about a dentist (the Dentist)'s examination of her sons' teeth. She also complained that, after raising this with the Dentist, she and her sons were removed from the Dentist's list.
Specific complaints and conclusions
The complaints which have been investigated are that the Dentist:
- (a) unreasonably removed Mrs C and her sons from her list (not upheld); and
- (b) did not perform an adequate examination of Mrs C's sons' teeth (not upheld).
Redress and recommendations
Although the complaint is not upheld, the Ombudsman has made a general recommendation. The Ombudsman recommends that the Dentist reviews her procedures for handling removal of patients from her list, and that in future she takes into account the advice in any guidelines that are produced.
The Dentist has accepted the recommendation and will act on it accordingly.