Overview
The complainant (Ms C) raised concerns about the number of times her mother (Mrs A) had been moved while a patient at the Vale of Leven Hospital (the Hospital). Some of Mrs A's personal belongings had been mislaid and Ms C wondered whether staff had taken into account that the moves would affect Mrs A's psychological and physical care.
Specific complaint and conclusion
The complaint which has been investigated is that staff failed to take into account the detrimental effect the multiple moves had on Mrs A and failed to take steps to ensure that all her personal belongings were moved with her (not upheld).
Redress and recommendation
The Ombudsman has no recommendations to make.