Overview
The complainant (Mrs C) raised concerns that doctors at the Practice delayed referring her to hospital when she attended with an Achilles tendon injury.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) there was a delay by doctors at the Practice in seeking a specialist opinion (upheld);
- (b) the doctors failed to keep Mrs C under review and left it to her to decide if she needed to return for review appointments (not upheld); and
- (c) there was incorrect information in the GP records which stated an ankle injury was the problem (no finding).
Redress and recommendation
The Ombudsman has no recommendations to make.