Overview
A man (Mr C) complained that the Scottish Commission for the Regulation of Care (the Care Commission) did not adequately investigate his concerns that his mother (Mrs A) had money stolen from her while she was resident in a care home (the Home).
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Care Commission did not consider Mr C's evidence and believed everything staff at the Home said to them without investigation (Ppartially Uupheld); and
- (b) the Care Commission did not make proper enquiries, in particular, that they did not seek relevant information from the Police, the lawyer who holds Mrs A's power of attorney and Mrs A (Nnot Uupheld).
Redress and recommendation
The Ombudsman recommends that the Care Commission ensure both sides in a complaint receive the same information about their findings and that it be clarified in training and guidance that any decision letter must fully reflect the investigation undertaken and communicate this clearly to the complainant.
The Care Commission have accepted the recommendations and will act on them accordingly.