Investigation Report 200501535

  • Report no:
    200501535
  • Date:
    May 2007
  • Body:
    Crown Office
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complaint concerned the administrative actions of the Crown Office and Procurator Fiscal Service (COPFS) relating to complaint handling, with specific reference to how COPFS performed against its own service standards and customer feedback policy.

Specific complaint and conclusion

The complaint which has been investigated is that the administrative actions of COPFS relating to their handling of the complaint were inappropriate, limited to how COPFS performed against response timescales in their own service standards and customer feedback policy (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018