Overview
The complaint concerned the administrative actions of the Crown Office and Procurator Fiscal Service (COPFS) relating to complaint handling, with specific reference to how COPFS performed against its own service standards and customer feedback policy.
Specific complaint and conclusion
The complaint which has been investigated is that the administrative actions of COPFS relating to their handling of the complaint were inappropriate, limited to how COPFS performed against response timescales in their own service standards and customer feedback policy (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.