Overview
The complainant (Mrs C) raised concerns about the way in which a dentist (the Dentist) had removed her and her children from the practice list.
Specific complaint and conclusion
The complaint which has been investigated is that Mrs C and her children were removed improperly from the Dentist's Practice list (no finding).
Redress and recommendation
The Ombudsman recommends that the Dentist familiarise himself with the regulations governing removal of NHS patients from practice lists.
The Dentist has accepted the recommendation and will act on it accordingly.