Overview
The complainant (Mr C) raised concerns about the handling of his medical treatment by Hairmyers Hospital (the Hospital), the length of the waiting times the treatment involved and the inclusion of parliamentary complaint correspondence within his medical file.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) before and after Mr C saw a Consultant at the Hospital, the waiting times he had been subjected to were unreasonable (not upheld);
- (b) Mr C felt that he had not experienced continuity of treatment and his individual personal circumstances were not taken into account (not upheld); and
- (c) Mr C's confidential information was mis-used and that this may have influenced the attitude of those involved with his subsequent care (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.