Investigation Report 200501792

  • Report no:
    200501792
  • Date:
    May 2007
  • Body:
    Lanarkshire NHS Board
  • Sector:
    Health

Overview

The complainant (Mr C) raised concerns about the handling of his medical treatment by Hairmyers Hospital (the Hospital), the length of the waiting times the treatment involved and the inclusion of parliamentary complaint correspondence within his medical file.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  before and after Mr C saw a Consultant at the Hospital, the waiting times he had been subjected to were unreasonable (not upheld);
  • (b)  Mr C felt that he had not experienced continuity of treatment and his individual personal circumstances were not taken into account (not upheld); and
  • (c)  Mr C's confidential information was mis-used and that this may have influenced the attitude of those involved with his subsequent care (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018