Overview
The complainant (Mr C) raised a number of concerns about the provisions made by South Lanarkshire Council (the Council) to assist his mother (Mrs A) in and out of her home.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) should have carried out an assessment of the property and Mrs A's needs in advance of carrying out any work (not upheld);
- (b) initially proposed the wrong kind of stair lift (not upheld);
- (c) took too long to install the stair lift agreed upon and failed to keep Mr C and Mrs A updated on progress (not upheld);
- (d) have still to complete all the required works (not upheld);
- (e) failed to address the problem of car parking (not upheld); and
- (f) have not apologised for the fact that officers took photographs outside the house without identifying themselves causing Mrs A some anxiety (not upheld).
Redress and recommendation
The Ombudsman has no recommendations to make.