Overview
The complainant, Ms C, raised a number of concerns about what happened to her when she was admitted to Crosshouse Hospital (the Hospital) for diagnostic endoscopy.
Specific complaint and conclusion
The complaint which has been investigated is that the Hospital failed to explain Ms C's inappropriate admission adequately (upheld).
Redress and recommendations
The Ombudsman has no recommendations to make; however, she asks that this office be provided with a copy of the guidelines when they are ratified.