Investigation Report 200700667

  • Report no:
    200700667
  • Date:
    November 2007
  • Body:
    A Dental Practice, Lothian NHS Board
  • Sector:
    Health

Overview

The complainant (Mrs C) raised concerns about the fact that she was unfairly deregistered from a dental practice (the Practice) when she arrived late for an appointment.

Specific complaint and conclusion

The complaint which has been investigated is that Mrs C was unfairly deregistered from the Practice when she arrived late for an appointment (upheld).

Redress and recommendations

The Ombudsman recommends that the Practice:

  • (i) apologise to Mrs C for deregistering her without warning;
  • (ii) review the operation of their no-tolerance policy in light of the National Health Service (General Dental Services) Scotland Regulations 1996; and
  • (iii) make any policies clear in the information which they give to new patients.

The Practice have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018