Overview
The complainant (Mrs C) raised a number of concerns about how West Dunbartonshire Council (the Council) had handled her requests for housing repairs. Mrs C also complained that the Council had not given her application for housing transfer the correct number of waiting points.
Specific complaints and conclusions
The complaints which have been investigated are that the Council failed to:
- (a) expedite Mrs C's requests for housing repairs (not upheld); and
- (b) award the correct number of waiting points to Mrs C's request for housing transfer (not upheld).
Redress and recommendations
The Ombudsman has no recommendation to make.