Investigation Report 200601887

  • Report no:
    200601887
  • Date:
    October 2007
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview

The complainant (Ms C) raised concerns about the way The City of Edinburgh Council (the Council) handled an application for a skatepark in Inverleith Park.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the Council were unreasonable in the way they treated Ms C as an objector to a previous application for the same project (not upheld); and
  • (b) there were failings in the way the Council handled Ms C's complaints about this matter (upheld).

Redress and recommendations

The Ombudsman recommends that the Council:

  • (i) apologise to Ms C for failing to give a full response to her complaint; and
  • (ii) confirm that recent improvements to their complaints handling system address the issues highlighted in this report.

The Council have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018