Overview
The complainant (Mr C) raised a number of concerns regarding the refusal of his application for a repairs grant, to Dumfries and Galloway Council (the Council), after the Council had fully spent their funding for discretional repairs grants. Mr C stated that the Council had led him to believe that a discretional repairs grant would be awarded, and that the Council had subsequently failed to honour this commitment.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council's refusal of Mr C's application for a repairs grant (not upheld); and
- (b) the Council led Mr C to believe that a repairs grant would be awarded (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.