Overview
The complainant (Mr C) complained on behalf of his parents (Mr and Mrs A) about the actions of a Sheriff Officer and the way the City of Edinburgh Council subsequently responded to his concerns.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mr and Mrs A were wrongly pursued for arrears of council tax (upheld); and
- (b) the Council did not handle Mr C’s complaint about this matter correctly (upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.