Overview
The complainant (Mr C) was concerned that The City of Edinburgh Council (the Council) had not dealt satisfactorily with his enquiries and complaints about the use of a piece of land opposite his garage.
Specific complaint and conclusion
The complaint which has been investigated is that the Council did not deal appropriately, or adequately, with Mr C's enquiries and complaints regarding the use of Council land opposite his garage (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) review their procedures and practice on the investigation of complaints of abandoned vehicles to ensure that any claims that vehicles have been parked with permission are appropriately verified; and
- (ii) apologise to Mr C for the maladministration he has been subject to.
The Council have accepted the recommendations and will act on them accordingly.