Overview
A student (Ms C) at Cardonald College (the College) complained about the way the College handled her application to progress from one course to another.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) inappropriate questions relating to social skills were asked at Ms C's interview for admission to the Higher National Certificate in Learning and Development (the HNC) course (not upheld);
- (b) the assessment of inter-personal skills for the purpose of admission to the HNC course was not based on clear criteria (not upheld);
- (c) inadequate provision was made for undertaking a unit of the HNC course for someone not in employment (not upheld); and
- (d) a formal complaint was not properly handled: the substantive issue reflected in (a) above was not addressed and there was a potential conflict of interest in relation to the route of appeal offered (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.