Overview
The complainant (Mr C) complained that he had received inadequate care and treatment during and after a tooth extraction at Dundee Dental Hospital (the Hospital) on 15 March 2004.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mr C had a tooth removed at the Hospital which resulted in nerve damage, leaving him in constant and severe pain (not upheld); and
- (b) the tooth was removed in a rough manner by an unsupervised dental student (not upheld).
Redress and recommendations
The Ombudsman recommends that the Board review their protocol, whether it is best practice that an x-ray should be taken to help identify any potential problems or infections, following the re-presenting of a post-extraction patient.
The Board have accepted the recommendation and will act on it accordingly.