Overview
The complainant (Mrs C) said that her GP Practice (the Practice) inappropriately removed her and her husband (Mr C) from their list.
Specific complaint and conclusion
The complaint which has been investigated is that Mr and Mrs C were inappropriately removed from the Practice's list (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) ensure that the relevant regulations and guidance are adhered to before they ask for a patient to be removed from their list; and
- (ii) apologise to Mr and Mrs C for not adhering to the relevant regulations and guidance before asking for them to be removed from their list.
The Practice have accepted the recommendations and will act on them accordingly.