Overview
The complainant (Mr C) felt that his GP practice (the Practice), did not take his illness seriously, that they were slow to carry out and follow-up tests and that the diagnosis of his cancer was subsequently delayed.
Specific complaint and conclusion
The complaint which has been investigated is that the diagnosis of Mr C's condition was unnecessarily delayed (not upheld).
Redress and recommendation
The Ombudsman recommends that the Practice review their procedures for recording and tracking the dispatch and receipt of blood tests.
The Practice have accepted the recommendations and will act on them accordingly.