Investigation Report 200501601

  • Report no:
    200501601
  • Date:
    January 2008
  • Body:
    The State Hospitals Board for Scotland
  • Sector:
    Health

Overview

The complainant (Mr C)'s advocacy worker raised a complaint on his behalf against the State Hospitals Board for Scotland (the Board) about the way they had investigated Mr C's complaint about the conduct of a student nurse.

Specific complaint and conclusion

The complaint which has been investigated is that the Board inadequately responded to Mr C's complaint about the conduct of a student nurse (upheld).

Redress and recommendations

The Ombudsman recommends that the Board remind staff that they should ensure that all aspects of a complaint are addressed when providing the response.

The Board have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018