Overview
The complainant (Mrs C) was studying for an English language qualification and claimed that The Highland Council (the Council) had misinformed her about the status of the qualification and had delayed giving her the certificate for the qualification. She also claimed that a member of Council staff behaved inappropriately while on a visit to her home, and that the Council did not deal with her complaint about the matter satisfactorily.
Specific complaints and conclusions
The complaints which have been investigated are that:
(a) misleading information about a language qualification was provided to Mrs C by the Council and there was an unacceptable delay in her being given her certificate (not upheld);
(b) a member of Council staff behaved inappropriately during a visit to Mrs C's home (no finding); and
(c) the Council did not deal with Mrs C's complaint about the matter satisfactorily (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.