Investigation Report 200701522

  • Report no:
    200701522
  • Date:
    March 2008
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant (Mr C) was concerned that he had to wait two years for an operation to remove a benign acoustic neuroma (a tumour which develops on the eighth cranial/hearing nerve), which he felt was an unacceptable amount of time.  He was also concerned that no follow-up or review had been conducted within those two years.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) Mr C had to wait two years for an operation to remove a benign acoustic neuroma (upheld); and
  • (b) Mr C was seen only once by a consultant, in October 2005, and received no follow-up or review of his condition after that (upheld).

Redress and recommendations

The Ombudsman recommends that the Board:

  • (i) apologise to Mr C for their failure to arrange his surgery in a reasonable timescale and for the anxiety and distress this will have caused; and
  • (ii) apologise to Mr C for their failure to arrange a review of his condition and for the anxiety and distress this will have caused.

The Board have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018